At PlantTools.shop, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return policy as follows:

1. **Eligibility for Returns**: You may return most items within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging.

2. **Non-Returnable Items**: Certain items are non-returnable, including personalized products and gift cards.

3. **Return Process**:
– To initiate a return, please contact us at [email protected] or call us at 817-688-8626.
– Provide your order number and details about the item you wish to return.
– We will guide you through the return process.

4. **Shipping Costs**: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).

5. **Refunds**: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

6. **Exchanges**: If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Thank you for shopping at PlantTools.shop! If you have any questions regarding returns, please reach out to us.